sh777's Privacy Policy

1. Introduction

sh777 is a trusted online casino and betting platform in Bangladesh. We believe it is our ethical and legal responsibility to keep every user's personal information secure. This Privacy Policy ("Policy") describes how sh777 collects your information, the purposes for which it is used, and how it is kept secure.

By using our platform, you are considered to have agreed to the terms of this Policy. Please read this document carefully. If you have any questions, do not hesitate to contact us.

2. What Information We Collect

sh777 collects various types of information to provide and improve its services. These are explained in detail below:

2.1 Identity Information

• Full name and date of birth (for age verification)
• National ID card or passport number (where applicable)
• Permanent and current address
• Mobile number and email address

2.2 Financial Information

• Bangladeshi mobile banking account details (bKash, Nagad, Rocket, Upay)
• Bank account number and name (for bank transfers)
• Deposit and withdrawal history
• Transaction time, amount, and method

2.3 Technical Information

• IP address and browser type
• Device type, operating system, and version
• Cookies and session data
• Platform activity logs (login time, page views, gameplay records)

2.4 Communication Information

• Live chat messages and email communication records
• Support tickets and complaint details
• User reviews or feedback

3. Purpose of Using Information

sh777 uses collected information only for specific and legitimate purposes. Those purposes are set out in detail below:

3.1 Account Management

Information is used to create, manage, and secure your account. This includes identity verification and age confirmation (in compliance with the 21+ policy).

3.2 Processing Financial Transactions

Financial information is required to receive deposits, process withdrawals, and issue bonuses. This information is used to ensure secure transactions via bKash, Nagad, Rocket, Upay, and bank transfer.

3.3 Security and Fraud Prevention

Information is analyzed to detect and prevent unauthorized access, fraud, money laundering, and other illegal activities. This is essential for the protection of all users.

3.4 Customer Support

Information is used to resolve your issues effectively and improve your experience through 24/7 live chat and email support.

3.5 Service Improvement

Information is used for analytical purposes to improve user experience, platform performance, and the quality of gaming services.

3.6 Compliance with Legal Obligations

Information may be retained and used to comply with applicable laws, regulations, and the instructions of regulatory authorities.

4. Information Sharing and Disclosure

sh777 does not sell your personal information and does not share it with third parties without permission. However, information may be disclosed in the circumstances listed below:

• Service Providers: With trusted partners who assist with payment processing, technology management, and fraud detection — only the minimum necessary information.
• Legal Obligations: In response to court orders, valid requests from law enforcement agencies, or other legal processes.
• Business Changes: In the event of a merger, acquisition, or asset transfer, the incoming party will be bound to comply with this Privacy Policy.
• With Your Consent: If you explicitly give permission to share information with a specific party.

5. Cookie Policy

sh777 uses cookies and similar tracking technologies to keep the website running smoothly. Cookies are small data files stored in your browser.

5.1 Types of Cookies

• Essential Cookies: Strictly necessary for login status, session management, and security.
• Functional Cookies: Help remember your preferences and language settings.
• Analytical Cookies: Used to review platform usage and improve services.

5.2 Cookie Controls

You can disable cookies by changing your browser settings. Please note, however, that disabling essential cookies may cause some platform features to not work properly.

6. Data Security Measures

sh777 has adopted industry-standard security measures to protect your information. The following security technologies and practices are active on our platform:

• SSL Encryption: All information exchanged between your browser and our servers is protected by advanced encryption.
• Data Encryption: Stored sensitive information is kept in encrypted form.
• Access Control: Only authorized staff, and only to the extent necessary to provide services, have access to information.
• Regular Security Assessments: Our systems undergo regular security testing.
• Firewall and Intrusion Detection: Advanced technology is used to protect against external threats.
• Two-Factor Authentication: An additional layer of security is provided when accessing your account.

However, no transmission of information over the internet is entirely risk-free. Although sh777 takes all reasonable measures, it is not possible to guarantee 100% security. If you suspect a security breach, contact us immediately.

7. Data Retention Period

sh777 retains your information only for as long as it is necessary. The retention period depends on the following factors:

• The duration your account remains active
• The term of any legal, regulatory, or contractual obligations
• The minimum legal requirement for retaining records of financial transactions
• The time required for dispute resolution or legal claims

Even after an account is closed, certain information may be retained for the period required by applicable law. After that period, information is securely deleted or anonymized.

8. Your Rights

As a user of sh777, you have the following rights over your own information:

8.1 Right to Access

You may request to know what information we hold about you. We are committed to responding to this request within a reasonable time.

8.2 Right to Rectification

If there is any inaccuracy or incompleteness in your information, you may request a correction. Maintaining accurate information is in the interest of both parties.

8.3 Right to Erasure

In certain circumstances you may request that your information be deleted. Please note, however, that we may be required to retain some information due to legal obligations.

8.4 Right to Object to Processing

You may object to the use of your information for specific purposes. We always respect requests to opt out of marketing communications.

8.5 Right to Lodge a Complaint

If you have any concerns about the handling of your information, please contact sh777 directly in the first instance. We will endeavor to resolve the issue promptly.

9. Protection of Minors

sh777 strictly operates for those aged 21 and above only. We do not knowingly collect information from or provide services to any minor.

Age is verified during the registration process. If we become aware that a minor has created an account, that account will be closed immediately and the associated information will be deleted.

10. Third-Party Services

The sh777 platform has connections with certain third-party game providers and payment services. These parties have their own privacy policies that apply to their own services.

sh777's Privacy Policy does not apply to third-party services or platforms. You are advised to read the relevant party's privacy policy when interacting with any third party.

11. Changes to the Policy

sh777 reserves the right to update this Privacy Policy at any time. If there are significant changes, we will notify you in the following ways:

• Displaying a notice on the platform
• Sending a message to your registered email
• Updating the "Last Updated" date at the top of this page

Continuing to use the platform after a change is made will be considered your acceptance of the new policy. You are therefore advised to visit this page regularly.